Cancellation & Rescheduling Policy
Plans change — we understand. You can reschedule or cancel a cleaning at any time. All we ask is a little notice, so we can offer the slot to someone else and keep our cleaners' schedules fair.
Notice & fees
- More than 24 hours' notice — no charge. Reschedule or cancel freely.
- Less than 24 hours' notice — a $75 rescheduling fee applies.
- Less than 2 hours before the visit — 50% of the visit price.
The earlier you let us know, the easier it is for us to move things around for you.
Large jobs (post-renovation, post-construction & 13+ hour cleans)
Bookings of 13 hours or more — including post-renovation, post-construction and large deep cleans — require more lead time to reschedule. A stricter notice schedule applies:
- More than 7 days' notice — no charge. Cancel or reschedule freely.
- Less than 7 days' notice — the booking deposit is kept.
- Less than 24 hours' notice — 50% of the total visit price.
The earlier you let us know, the more we can do. If your renovation timeline shifts, reach out as soon as you know — we'll always try to find a solution before fees apply.
No-shows & lockouts
If our cleaner arrives for a scheduled visit and can't get in — no answer, no key or access details, or the home is otherwise inaccessible — it's treated as a last-minute cancellation (50% of the visit), since the reserved slot and the travel can't be recovered. A quick message beforehand always avoids this.
How to cancel or reschedule
Reach out on whichever channel is easiest:
Recurring plans
On a weekly or bi-weekly plan you can skip or move an individual visit with the same notice above — there's no need to cancel the whole plan. Just let us know and we'll adjust the schedule.