Cleaning Services Agreement

Between: Clean Proper Inc. ("Clean Proper", "we") and the customer ("you"). Booking a service constitutes acceptance of these terms.

1. Services

We provide residential (and, where offered, commercial) cleaning services as described in your quote/booking (the "Service"). The scope, add-ons, frequency, and price are confirmed at booking.

2. Quotes & pricing

• Online quotes are estimates based on the information you provide (size, condition, tasks). Final pricing may be adjusted if actual conditions differ materially; we will tell you before proceeding.
• Prices include supplies and eco-friendly products unless stated otherwise. Taxes (HST) are extra where applicable.

3. Booking, access & home readiness

• You agree to provide safe, timely access to the property at the scheduled time and to secure pets.
• If we cannot access the property or it is unsafe, a cancellation charge may apply (see section 4).
• Please secure cash, jewellery, and valuables; advise us of fragile or high-value items and surfaces needing special care.

4. Cancellation & rescheduling

Standard bookings:

• More than 24 hours' notice: no charge.
• Less than 24 hours' notice: a $75 cancellation fee.
• Less than 2 hours' notice: 50% of the visit price.

Large jobs (13+ hours — including post-renovation & post-construction):

• More than 7 days' notice: no charge.
• Less than 7 days' notice: the booking deposit is forfeited.
• Less than 24 hours' notice: 50% of the total visit price.

5. Satisfaction guarantee

Not happy with an area? Tell us within 24 hours and we'll come back to address it at no charge — this covers targeted touch-ups (typically up to 2 hours), not a full re-clean.

6. Payment

Payment is due on completion of the Service by e-transfer, cash or credit card. Clean Proper does not store full card details. Late payments may incur interest at the maximum rate permitted by law.

7. Liability

• We carry $2,000,000 commercial liability insurance and our staff are vetted.
• We are not liable for pre-existing damage, normal wear, or damage from improperly secured/defective items. Claims must be reported within two days.
• To the extent permitted by law, our total liability for any claim is limited to the cost of the affected Service, except where liability cannot be limited by law. Nothing in this section limits rights you have under the Consumer Protection Act, 2002 (Ontario).

8. Photos (see also Photo & Media Consent)

Documentation (standard). On each visit we take before/after photos of the areas we clean, for quality assurance and damage/claim protection. These are kept private and internal, are never published, and are deleted after 7 days unless a concern or claim is open. We avoid capturing faces, identifiable people, documents, valuables, and address-identifying details.

Marketing (optional). Separately, and only with your opt-in consent at booking, we may use before/after photos in our marketing. You may decline or withdraw this at any time without affecting your Service.

9. Health & safety / right to refuse

We may decline, pause, or stop a Service at any time if, in our assessment, conditions affect the health or safety of our staff — including but not limited to undisclosed biohazards, pest infestations, harassment, or structural hazards. Time already reserved or spent may be charged.

Where conditions on-site differ materially from the information provided at booking (e.g. a significantly larger scope, unexpected level of soiling, or access constraints), we reserve the right to adjust the quoted price accordingly. We will communicate any adjustment before proceeding where practicable; if we are already on-site and the additional scope is apparent only once work has begun, the revised price applies to the completed Service.

10. Privacy

We handle your information per our Privacy Policy.

11. Governing law

This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

12. Changes

We may update these terms; the version in effect at your booking applies.

Contact: hello@cleanproper.ca · 647-695-6878