Frequently asked questions

Tell us about your home — size, condition and the service you want — and we’ll send a fast, no-obligation quote. We don’t use a generic instant-price widget because every home is different; a quick custom quote is more accurate and fairer.

By home size, condition and frequency. Recurring plans (weekly/bi-weekly) are better value than one-off cleans. Post-construction is quoted from photos rather than a set formula. See our pricing page for details.

No. You can book a one-time clean or a recurring plan, and you can pause or change a recurring plan anytime.

The sooner the better for your preferred slot, but we’ll always try to accommodate short-notice requests — just call or text us.

Eco-certified, non-toxic products as standard — better for your family, pets and indoor air. If you’d prefer we use specific products you provide, just let us know.

Yes. Our team arrives fully equipped with eco-certified products and professional vacuums. You don’t need to provide anything.

Regular cleaning maintains a home on a recurring schedule. Deep cleaning is a thorough, detail-focused reset — inside appliances, grout, baseboards and build-up. Many clients start with a deep clean, then switch to regular upkeep.

Wherever possible, yes — we match you with a consistent cleaner who learns your home and preferences. It isn’t guaranteed every time, since availability and schedules change, but keeping you with the same trusted cleaner is what we aim for.

Yes. Our cleaners are background-checked and trained, and we carry $2,000,000 in liability insurance.

Not happy with an area? Tell us within 24 hours and we'll come back to address it at no charge — this covers targeted touch-ups (typically up to 2 hours), not a full re-clean.

No — many clients provide secure access instructions. Whatever you’re comfortable with works for us.

Toronto and the surrounding GTA, including Vaughan, North York, Etobicoke, Richmond Hill, Markham and Mississauga. See all service areas.

Yes. With more than 24 hours’ notice there’s no charge. Inside 24 hours a $75 rescheduling fee applies, and inside 2 hours it’s 50% of the visit. The earlier you let us know, the easier it is to move things for you.

For bookings of 13 hours or more, a stricter notice schedule applies because large slots are hard to fill on short notice. More than 7 days notice: no charge. Less than 7 days notice: the booking deposit is kept. Less than 24 hours notice: 50% of the total visit price. If your renovation or build timeline shifts, let us know as soon as possible. See our full cancellation policy.